Privacy Policy

1. Our commitment to your privacy

At Dental Nation, we respect your privacy and treat your personal and health information with care and confidentiality. We aim to follow the relevant privacy and health information rules that apply in the United Arab Emirates.

This Policy explains what information we collect, how we use it, and how you can contact us if you have questions.

2. Information we collect

We may collect the following types of information:

Personal details

• Name
• Mobile number and phone number
• Email address
• Date of birth and age
• Address or general location

Health and dental details

• Medical and dental history
• Diagnostic images such as X rays and scans
• Treatment notes, prescriptions and plans

Website and digital details

• Pages you visit on our website
• Basic technical details such as browser type and device type
• Cookie and analytics information, if enabled

Social media and messaging

• Information you share with us when you contact us on WhatsApp, Instagram or other social platforms
• Messages, comments and basic details you choose to send to us

We usually receive children's information from a parent or legal guardian when we provide pediatric dental care.

3. How we use your information

We use your information for purposes such as:

• Providing safe and effective dental care
• Booking, confirming and managing appointments
• Maintaining proper dental and medical records
• Responding to your questions through WhatsApp, phone, email and website forms
• Sending helpful reminders and basic clinic updates
• Improving our services, communication and website experience

If we ever wish to use your photos or case as a patient story or testimonial, we will ask for your clear written consent first.

4. How we protect your information

To help protect your information, we:

• Store records in controlled systems with limited access
• Allow only authorized staff and dentists to view your records as needed for care
• Aim to keep our systems updated and follow internal privacy and confidentiality procedures

Even with these safeguards, no system is completely risk free, but we work to keep your data as secure as reasonably possible.

5. Sharing of information

We may share your information in a limited way when necessary for your care or for basic operations, for example:

• With your treating dentists and clinical team
• With external labs or imaging centers involved in your treatment
• With IT and technical service providers who support our systems under confidentiality agreements
• When required by applicable UAE rules or by a request from a competent authority

We do not sell or trade your personal information.

6. Your rights

Subject to local rules, you can:

• Ask for access to your records
• Ask us to correct inaccurate information
• Ask us to limit the use of your information for non medical purposes
• Withdraw your consent for things like marketing messages or use of your photos

To make a request, you can contact us using the details in the Contact section.

7. Social media and messaging

When you interact with our social media pages or contact us on WhatsApp:

• Some information you share, such as comments and likes, may be visible to others based on your own privacy settings
• We will not ask you to post sensitive medical details in public comments
• For clinical questions, we will usually guide you to private channels such as WhatsApp, phone or an in person visit

If we share patient content on social media, it is always with prior written consent.

8. Cookies and simple analytics

Our website may use cookies or simple analytics tools to understand how visitors use the site and to improve performance.

• You can adjust your browser settings to block or delete cookies
• Some site features may not work correctly if cookies are disabled

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time when our services or local requirements change. The latest version will be published on our website.

10. Contact

If you have any questions about this Privacy Policy or how we handle your information, you can contact us: