Frequently Asked Questions

Q1. How can I book an appointment?

You can book an appointment in any of these ways:

• Send us a message on WhatsApp at +971 55 277 2311
• Call us on 04 344 5515
• Fill out the booking form on our website

Our team will respond and confirm your appointment details.

Q2. Is my online booking request confirmed immediately?

No. When you submit a form online, it is a request. We will contact you to confirm the appointment date and time.

Q3. Can I choose a specific dentist?

Yes, if you have a preferred dentist, you can mention this when booking. If that dentist is not available at your chosen time, we will offer the closest available option.

Q4. What if I need to cancel or change my appointment?

Please let us know as early as you can by WhatsApp or phone so we can reschedule and offer the slot to another patient who may need it.

Q5. What type of dental services do you provide?

Dental Nation offers general and family dentistry, preventive care, restorative treatments, cosmetic dentistry and other basic dental services. As we grow, we may add more specialized services, which will be updated on our website.

Q6. Do you treat children?

Yes. We welcome children and families. Our team aims to create a calm and friendly setting for kids.

Q7. How long will my first visit take?

A first visit usually includes a consultation, examination and basic imaging if needed. This often takes around 30 to 60 minutes, depending on the case.

Q8. What payment methods do you accept?

We currently accept cash and major debit and credit cards at the clinic.

Q9. Do you accept insurance?

Yes, Dental Nation accepts selected insurance plans. Coverage depends on your insurance company and the details of your policy. Our reception team can help check basic eligibility, but final decisions always come from the insurer.

Q10. Are prices shown in ads or offers final?

Prices in ads or promotions usually apply to specific treatments or time periods. The final cost for your case is confirmed after a clinical examination and may vary based on your exact treatment needs.

Q11. What is considered a dental emergency?

Examples of emergencies include strong toothache, visible swelling, trauma or broken teeth with pain. If you are unsure, call or message us and we will guide you.

Q12. What should I do if I have an emergency outside your working hours?

If the situation is serious or involves major trauma, please go to the nearest hospital emergency department immediately. If it is less urgent, leave us a message, and we will contact you during working hours.

Q13. How is my information stored?

Your personal and health information is stored in controlled systems. Only authorized staff involved in your care have access to your records.

Q14. Can I get a copy of my records or X rays?

Yes, you can request a copy. Our team will guide you on the process and any small administrative fee, if applicable.

Q15. Will my photos be used on social media?

We will only use your photos or case as a testimonial if you have given us clear written consent. You are free to decline.